Tuesday, March 17, 2015

Ships Ahoy!

Well, I've got some good news and some not so good news.  My previous boss always told me to start with something positive, then provide feedback/constructive criticism, then finish up with positive again, so I will start with some good news.  The first bit of good news is that the Germany (ship on which the RX3's were being transported from Shanghai) ported in Long Beach, CA and unloaded today!

The bad news is that the bikes were not on the ship.  Joe from CSC posted on their blog that there was a mix up with the shipping company and the RX3 parts and accessories made it onto the Germany, but the actual bikes did not.  Apparently the bikes are on the ship Xian Fei Zhou and are scheduled to be unloaded in Long Beach on March 24.  Kind of a bummer, but at least it looks like they will be here before the end of March! 

So the positive news that I will end with is that I ordered a center stand and a dash mounted accessory power outlet (cigarette port and USB port) and CSC said that they would install them on my bike prior to the Baja ride with no fee for the installation!  That's super exciting!  The center stand is going to be a HUGE help for the daily chain lubing.  Blake started a great routine of lubing our chains every evening once we stopped riding for the day and I am going to take that ritual along with me on this trip!  Also, the accessory power outlet is going to be a great asset because it eliminates me having to cut into the power cables and rig up my own power outlets!  

I have to rave about how impressed I am with CSC and their visibility and thoughtfulness.  This team really works to communicate effectively and efficiently to their customers and is really going out of their way to provide as much information as they can to everyone.  From the moment this RX3 process started, they have taken feedback from the community and have made changes/improvements to the standard options on the bikes, and have been nothing but responsive and kind.  These bikes and this company came under fire due to ignorance and kept their heads high as they pursued their vision of making a 250cc adventure bike available to the masses in the US.  I am so proud to be one of the first group of RX3 owners in the US and look forward to building a great relationship with the team at CSC.  Top notch folks there! 

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~Tiff